From Vision to Impact: How Uniting Transformed Workforce Planning with RLDatix
“ Digital transformation in aged care isn’t just about systems and software... it’s about people, purpose, and meaningful change”
About this Episode.
In this insightful conversation hosted by Peter Birch from Talking HealthTech, Brad Kearns (then Head of Strategic Workforce Planning & Talent Acquisition at Uniting NSW.ACT) unpacks the journey of one of Australia’s largest aged care providers in reimagining workforce planning with RLDatix.
From overcoming legacy systems to introducing flexible, intelligent rostering and workforce tools, the episode offers an honest look at the challenges, learnings, and outcomes of a bold digital transformation journey in aged care.
Whether you’re a health executive, workforce manager, or transformation lead - this session offers valuable lessons in how to deliver sustainable, people-first change.
3 Key Takeaways... 3 Quotes.
1. The 'Why' Behind Workforce Transformation
Uniting recognised early that continuing with outdated workforce systems would jeopardise not only operational efficiency but also staff wellbeing and client care. According to Brad:
“When your systems can’t scale with your workforce, it’s not just inefficient — it becomes unsafe.”
The move toward RLDatix’s workforce solution was a strategic decision to ensure workforce visibility, flexibility, and compliance across their vast aged care network.
2. Designing for Flexibility and the Frontline
A standout theme in the conversation was the importance of co-designing solutions with end-users — not just for them. Uniting engaged care workers, roster managers, and HR teams to understand what mattered most.
“One of the best outcomes was seeing frontline staff actually feel heard. We didn’t just push a tool onto them; we built it around them.”
This led to the adoption of workforce tools that empowered staff through shift visibility, mobile access, and roster fairness.
3. Aligning Workforce Strategy with Organisational Vision
The transformation was not isolated. It was deeply integrated with Uniting’s broader vision of quality, safety, and sustainability in care.
“If you want to deliver great care, you need to look after the people delivering it. That starts with how you roster, plan and support them.”
The results were not just operational; they were cultural. The shift improved team morale, reduced agency spend, and delivered better continuity of care.
Why this matters for the sector?
This podcast is more than just a story about new technology. It’s about how human-centred digital change can reimagine what’s possible in aged care.
For providers navigating the demands of regulatory reform, care minutes, and 24/7 RN coverage, Brad’s experience offers an inspiring, practical guide to getting it right - from leadership buy-in to frontline adoption.
You would not want to miss this. Watch the full conversation.
Watch the full 10-min podcast episode with Brad Kearns and Talking HealthTech to hear the complete journey, including practical tips, implementation lessons, and outcomes Uniting achieved with RLDatix.
Want to Learn More?
If you’re considering how to modernise your rostering, workforce planning or care delivery model, reach out to the RLDatix team to explore how we can support your journey.
