Transforming Aged Care Workforce Management with Data-Driven Insights.
Discover how Uniting NSW.ACT, one of Australia’s largest social service providers, revolutionised its workforce strategy to drive sustainable growth and deliver better care.
At a glance
Organisation: Uniting NSW.ACT
Sector: Aged Care & Community Services
Employees: 11,000+ staff
Challenge: Severe workforce shortages, high agency costs, inefficient rostering
Solution: Data-driven workforce planning using RLDatix Optima platform
Key Outcomes:
- A$12M reduction in agency spend (43% decrease)
- 30% increase in registered nurse workforce
- Lower cost per hour and fewer award breaches
- Centralised data and automated reporting across 75 sites
- Reduced admin burden and improved rostering efficiency
The Challenge & Solution
In the face of sector-wide staffing shortages and rising operational costs, Uniting NSW.ACT needed a smarter, more sustainable way to manage its workforce. With over 11,000 staff and 1,200 volunteers supporting 130,000 people annually, the stakes were high.
By leveraging the full capabilities of the Optima platform, Uniting adopted a data-driven approach to workforce planning. This shift enabled them to centralise rostering, reduce agency spend by 43% (from A$28M to A$16M), and increase their registered nurse workforce by over 30% — all within a year.
This case study explores how Uniting:
- Centralised workforce data across 75 sites
- Automated reporting to create a single source of truth
- Empowered frontline leaders with actionable insights
- Reduced administrative burden and improved cost efficiency
“ Our frontline leaders and service managers were not necessarily astute workforce planners, but that’s because we’ve never asked them to be. So that was something that needed to change. ”
- Brad Kearns, Head of Strategic Workforce Planning and Talent Acquisition, Uniting NSW.ACT
Download the Case Study
Want to see how one of Australia’s largest aged care providers tackled workforce challenges head-on?
Our in-depth case study, “How Uniting NSW.ACT Used Data to Drive Workforce Transformation”, reveals how the organisation reduced agency spend by 43%, increased its registered nurse workforce by 30%, and streamlined rostering across 75 sites—all within 12 months.
Whether you're a facility manager, HR leader, operations executive or care director, this case study offers practical insights into:
- Building a sustainable workforce strategy
- Leveraging data for smarter planning
- Reducing costs without compromising care
- Empowering frontline leaders with the right tools
This is more than a success story — it’s a blueprint for aged care organisations navigating workforce pressures in 2025 and beyond.
Not in workforce planning or rostering?
Forward this page to a colleague who is. It could make a real difference.
Smarter Insights. Safer Healthcare