Charting the Course to Policy Excellence
Overview
St John of God Health Care (SJGHC), a leading Catholic not-for-profit provider with over 16,500 caregivers, recognised the need for stronger policy governance to ensure safe, consistent, and effective care. To achieve this, they launched My Policy Library — a transformational project underpinned by RLDatix’s PolicyStat solution.
The result? A digital, user-friendly policy library that delivers a single source of truth across all facilities, ensuring every caregiver has access to the latest policies anytime, anywhere.
This transformation wasn’t just about technology, it was about embedding governance, transparency, and accountability into the heart of care delivery. By focusing on governance first and technology second, SJGHC ensured every policy serves a clear purpose, supports compliance, and reinforces their values of compassion, respect, and excellence.
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Key Focus Areas
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Governance first approach
Every policy defined by purpose, people, and measurable outcomes.
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Centralised access
One digital platform with standardised structures, audit trails, and compliance reporting.
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Empowered caregivers
Staff can easily search, access, and apply policies at the point of care.
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Operational efficiency
Automated workflows reduce administrative burden for policy owners.
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Strategic transparency
Dashboards and reporting provide leadership with real-time visibility
“ We focused on governance before technology.
That mindset helped us create a system that supports compliance and safety, but also empowers our caregivers to access what they need, when they need it. ”
- Leanne Lind, Head of Policy Governance, St John of God Health Care
From Project to Pillar
SJGHC’s My Policy Library has quickly evolved from a system rollout into an enterprise-wide pillar of safety and governance. Its success lies not only in digitising documents, but in embedding accountability, consistency, and clarity across the organisation.
Three key outcomes stand out:
Empowered
Workforce
Caregivers now have instant access to reliable policies, boosting clinical confidence and decision-making at the point of care.
Strengthened
Compliance
Alignment with NSQHS standards and automated governance pathways reduce risk and simplify audit readiness.
Culture of Safety &
Accountability
By linking policies to organisational values, to reinforced a culture where safety, quality, and mission are inseparable.
The initiative has already been recognised with awards for safer, more sustainable operations but its lasting value lies in how it enables caregivers to deliver safer, more consistent care every day.
Download our full Case Study
The case study explores how SJGHC not only digitised policy management, but also embedded safety, compliance, and accountability into the very fabric of healthcare delivery. It also highlights:
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How PolicyStat aligned with NSQHS standards
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The measurable impact on efficiency and compliance
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The award-winning recognition SJGHC received for safer, sustainable operations
Fill the form below to access the full case study and see the complete journey.
Want to learn more?
At RLDatix, we partner with leading healthcare providers to strengthen governance, risk, and compliance frameworks. Our solutions, from PolicyStat to DCIQ and RiskMan are designed to simplify complexity, enhance transparency, and embed a culture of safety across organisations. Together, we help providers navigate reforms, empower their workforce, and deliver safer care.
Smarter Insights. Safer Healthcare